Really, there's not THAT much difference between $1 & 1c

Post by **Dale** » Sun Dec 10, 2006 7:36 pm

This will make your day.

http://verizonfails.ytmnd.com/

Congratulations · Post by **Congratulations** » Sun Dec 10, 2006 7:41 pm

"It's obviously a difference of opinion."

Rod Sprague · Post by **Rod Sprague** » Sun Dec 10, 2006 10:36 pm

Does it come out in their favor? They are not the sort of corporation I have much trust of.

Wanderer · Post by **Wanderer** » Sun Dec 10, 2006 11:27 pm

http://verizonmath.blogspot.com/

http://verizonmath.blogspot.com/2006/12 ... efund.html

My roommate and I have been laughing over this all weekend. She works for verizon, but not as a customer service rep, so she heard it about it early on through the grapevine

The actual phone call to Verizon was like 27 minutes long, him trying to explain the difference between .002 cents and .002 dollars (.2 cents) to them.

Cynth · Post by **Cynth** » Sun Dec 10, 2006 11:38 pm

Oh dear, I haven't laughed that hard in a long time.

The part that was really hardest to understand, for me, is when Andrea was going along just fine----you know, she agreed that there was "definitely" a difference between one dollar and one cent, and between a half dollar and a half cent, and then, WHAT HAPPENED

?, and then when he asked if she saw a difference between .002 dollar and .002 cent she just said "No", it just crashed without warning. I just loved that part.

I figured it out. .002 dollar = .2 cent. I hope that's right. I have to admit I had to work it out with a pencil and paper, but I did know that $.002 and .002 cent were different. And that it's not a matter of opinion

.

burnsbyrne · Post by **burnsbyrne** » Mon Dec 11, 2006 9:15 am

All those zeros and those decimal points they scares me, boss. Make them go away.

Obviously they don't study those subjects at Verizon High School. I have always that thought that I was math-challenged but these people make me feel like Einstein.
Mike

Joseph E. Smith · Post by **Joseph E. Smith** » Mon Dec 11, 2006 9:39 am

My sides, they be aching.

jsluder · Post by **jsluder** » Mon Dec 11, 2006 11:04 am

Hilarious!

The sad thing is that I'm not surprised it happened.

Innocent Bystander · Post by **Innocent Bystander** » Mon Dec 11, 2006 3:46 pm

I wish this was funny.
Billing systems are horrendous. They aren't designed to make things easy. They are like tax returns - part of the design is to deliberately confuse, to make you give up or make a mistake.

One of my customers, years ago, had the bright idea of recoding his metered electricity usage, and other utility usage, on a database, so he could monitor usage and bills.

You can imagine how well THAT turned out. I did manage to write him a program. Years on, it's still in use! (By gum, I hate that program!)

But he still hasn't managed to decode the utility billing structures...

Post by **Dale** » Mon Dec 11, 2006 4:56 pm

I am more than 0.002% pleased to have you all in my life.

jsluder · Post by **jsluder** » Mon Dec 11, 2006 5:00 pm

Dale wrote:I am more than 0.002% pleased to have you all in my life.

And there's a probablility greater than 0.00002 that you're not displeased to have us all in your life.

fel bautista · Post by **fel bautista** » Mon Dec 11, 2006 5:33 pm

And just remember that the folks at JPL missed Mars "a tad" when the Excel sheet was converted from inches to metric. (Let's not start the DISCUSSION AGAIN!!)

Post by **Dale** » Fri Dec 15, 2006 6:45 pm

Bloomfield · Post by **Bloomfield** » Fri Dec 15, 2006 7:14 pm

Love it.

The Weekenders · Post by **The Weekenders** » Fri Dec 15, 2006 8:10 pm

You know, I honestly think that somebody in India would have got it. It might have been one of the few times that a phone bank there would be preferable. Those N. American klowns certainly didn't.

I will say that if he had bothered to use the term "hundredth" and explained how many .002s would be required to equal one cent, they MIGHT have got it. Call center people generally think they are right, of course, so...

Wonder why he thought to record it??? That kind of makes you wonder.

I find this just as depressing at it is funny, and I have horrible math skills.