Really, there's not THAT much difference between $1 & 1c
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http://verizonmath.blogspot.com/
http://verizonmath.blogspot.com/2006/12 ... efund.html
My roommate and I have been laughing over this all weekend. She works for verizon, but not as a customer service rep, so she heard it about it early on through the grapevine
The actual phone call to Verizon was like 27 minutes long, him trying to explain the difference between .002 cents and .002 dollars (.2 cents) to them.
http://verizonmath.blogspot.com/2006/12 ... efund.html
My roommate and I have been laughing over this all weekend. She works for verizon, but not as a customer service rep, so she heard it about it early on through the grapevine
The actual phone call to Verizon was like 27 minutes long, him trying to explain the difference between .002 cents and .002 dollars (.2 cents) to them.
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Oh dear, I haven't laughed that hard in a long time.
The part that was really hardest to understand, for me, is when Andrea was going along just fine----you know, she agreed that there was "definitely" a difference between one dollar and one cent, and between a half dollar and a half cent, and then, WHAT HAPPENED ?, and then when he asked if she saw a difference between .002 dollar and .002 cent she just said "No", it just crashed without warning. I just loved that part.
I figured it out. .002 dollar = .2 cent. I hope that's right. I have to admit I had to work it out with a pencil and paper, but I did know that $.002 and .002 cent were different. And that it's not a matter of opinion .
The part that was really hardest to understand, for me, is when Andrea was going along just fine----you know, she agreed that there was "definitely" a difference between one dollar and one cent, and between a half dollar and a half cent, and then, WHAT HAPPENED ?, and then when he asked if she saw a difference between .002 dollar and .002 cent she just said "No", it just crashed without warning. I just loved that part.
I figured it out. .002 dollar = .2 cent. I hope that's right. I have to admit I had to work it out with a pencil and paper, but I did know that $.002 and .002 cent were different. And that it's not a matter of opinion .
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I wish this was funny.
Billing systems are horrendous. They aren't designed to make things easy. They are like tax returns - part of the design is to deliberately confuse, to make you give up or make a mistake.
One of my customers, years ago, had the bright idea of recoding his metered electricity usage, and other utility usage, on a database, so he could monitor usage and bills.
You can imagine how well THAT turned out. I did manage to write him a program. Years on, it's still in use! (By gum, I hate that program!)
But he still hasn't managed to decode the utility billing structures...
Billing systems are horrendous. They aren't designed to make things easy. They are like tax returns - part of the design is to deliberately confuse, to make you give up or make a mistake.
One of my customers, years ago, had the bright idea of recoding his metered electricity usage, and other utility usage, on a database, so he could monitor usage and bills.
You can imagine how well THAT turned out. I did manage to write him a program. Years on, it's still in use! (By gum, I hate that program!)
But he still hasn't managed to decode the utility billing structures...
Wizard needs whiskey, badly!
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You know, I honestly think that somebody in India would have got it. It might have been one of the few times that a phone bank there would be preferable. Those N. American klowns certainly didn't.
I will say that if he had bothered to use the term "hundredth" and explained how many .002s would be required to equal one cent, they MIGHT have got it. Call center people generally think they are right, of course, so...
Wonder why he thought to record it??? That kind of makes you wonder.
I find this just as depressing at it is funny, and I have horrible math skills.
I will say that if he had bothered to use the term "hundredth" and explained how many .002s would be required to equal one cent, they MIGHT have got it. Call center people generally think they are right, of course, so...
Wonder why he thought to record it??? That kind of makes you wonder.
I find this just as depressing at it is funny, and I have horrible math skills.
How do you prepare for the end of the world?