Thanks, Phil Hardy, excellent work

StewySmoot · Post by **StewySmoot** » Wed Jun 22, 2005 3:34 pm

For the record...

I sent a sound clip of my NR Chieftain Low E to Mr. Phil Hardy to demonstrate a problem I was having with it, particularly in the upper register. I had given it what I felt was a thorough cleaning but that did not rectify the problem. It sounded as if I was blowing more air than sound.
He acknowledged that he heard what I was talking about and requested I sent it in for evaluation.
So some 2 weeks ago, I sent it in. Since he is overseas I expected him to receive it after, what, some 7 days?
He sent me an email about a week ago, said he had checked it, removed some "smarf" (sp?), and was returning it to me.
I received the whistle today.

It now sounds absolutely magnificent with the Trade-mark™ Kerry Whistle quality I have come to expect from each of his products. It is now one of those whistles that I cant put down. I plan to spend the rest of the evening enjoying the music that comes from it (whether my audience of 2 cats and 2 dogs will feel the same is another matter)

Only once before had I felt a need to send a whistle in to be checked, and I got less than satisfactory results from the maker.
It is extremely satisfying to feel comfortable playing any of Phil Hardy's Kerry Whistles and equally as important to know that the Phil responds to concerns quickly and professionally.
Thanks again, Phil, you are great to do business with!

(I wonder if he ran it thru the dishwasher AKA kdmartinky??)

Jerry Freeman · Post by **Jerry Freeman** » Wed Jun 22, 2005 4:45 pm

Swarf?

Best wishes,
Jerry

OBrien · Post by **OBrien** » Wed Jun 22, 2005 5:09 pm

Sticky Whistle Airway Restricting Fungus

Cynth · Post by **Cynth** » Wed Jun 22, 2005 5:31 pm

Well, yuck!

Stewy, you should drip a little soapy solution through the mouthpiece each time you are finished playing. Or something.

But I'm glad it has been all fixed up. That is wonderful.

I will note the good service you received.

StewySmoot · Post by **StewySmoot** » Wed Jun 22, 2005 5:41 pm

Cynth wrote:Well, yuck! Stewy, you should drip a little soapy solution through the mouthpiece each time you are finished playing. Or something.

.

Thank you Cynth™ for noting the fact that my whistle-playing rivals The Elephant Man's musical prowess...

Bloomfield · Post by **Bloomfield** » Wed Jun 22, 2005 5:54 pm

StewySmoot wrote: It now sounds absolutely magnificent with the Trade-mark™ Kerry Whistle quality I have come to expect from each of his products. It is now one of those whistles that I cant put down. ...

How in the world do you manage to type?

StewySmoot · Post by **StewySmoot** » Wed Jun 22, 2005 5:58 pm

Bloomfield wrote:
StewySmoot wrote: It now sounds absolutely magnificent with the Trade-mark™ Kerry Whistle quality I have come to expect from each of his products. It is now one of those whistles that I cant put down. ...
How in the world do you manage to type?

Voice to text software, my friend. bosie two task sapphire...

KDMARTINKY · Post by **KDMARTINKY** » Wed Jun 22, 2005 6:17 pm

Stewy Phil may have run it through the dishwasher....LOL

I do agree that Phil is one of the best makers when it comes to customer services and backing his product.

Unseen122 · Post by **Unseen122** » Wed Jun 22, 2005 7:41 pm

I jsut got one of his Low Fs and I love it.

River Otter · Post by **River Otter** » Sun Jun 26, 2005 8:47 pm

I got a Chieftain High D last March and I love it. Not only is it beautifully crafted, the sound has rich, velvety quality that I love. Phil rules.

FJohnSharp · Post by **FJohnSharp** » Sun Jun 26, 2005 9:11 pm

StewySmoot wrote: Voice to text software, my friend. bosie two task sapphire...

Now that was funny.

Henke · Post by **Henke** » Mon Jun 27, 2005 4:15 am

I'll second that Phil is one of the very best makers to deal with, not that I have any bad experience from any other maker, but Phil is simply a wonderful man to deal with.

Whitmores75087 · Post by **Whitmores75087** » Mon Jun 27, 2005 4:09 pm

StewySmoot wrote:For the record...

It now sounds absolutely magnificent with the Trade-mark™ Kerry Whistle quality I have come to expect from each of his products.

It is extremely satisfying to feel comfortable playing any of Phil Hardy's Kerry Whistles and equally as important to know that the Phil responds to concerns quickly and professionally.
Thanks again, Phil, you are great to do business with!

This is not the first time I've read someone praising Phil and his work. Each time it sounds like a press release. Or is it just me?

Whistlin'Dixie · Post by **Whistlin'Dixie** » Mon Jun 27, 2005 7:49 pm

Well, Wanderer did a pretty thorough review of Phil's whistles.

Maybe there's something to it.

M

Random notes · Post by **Random notes** » Mon Jun 27, 2005 7:52 pm

Whitmores75087 wrote:This is not the first time I've read someone praising Phil and his work. Each time it sounds like a press release. Or is it just me?

It's just you.

It seems to me that nearly any maker can be praised for his craftsmanship or service and any instrument recommended by a third party without someone making a snarky comment unless the maker is Phil Hardy.

There is a extended brouhaha on another thread where Phil recommended a clip on his website of an outstanding performance on a Susato. The thread was even entitled "Buy a SUSATO..." and he got attacked for self-promotion. I do not understand why this should be.

Roger

Chiff and Fipple Forums

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