the WhistleShop is being slow...

blackhawk · Post by **blackhawk** » Wed Feb 26, 2003 1:10 am

During the last year I've ordered scores of whistles and books and CDs from Thom. He's always been reliable. Last week I got an order and simply changed my mind about what I wanted. I sent an email asking if I could return it for a refund. In roughly 14 hours I got an email reply from him saying to return the merchandise (close to one hundred dollars worth of stuff) for a refund. I have to think it was some kind of mistake that he didn't reply to you quickly.

Wizzer · Post by **Wizzer** » Wed Feb 26, 2003 7:20 am

touw said
"I placed an order with them over 2 weeks ago, it took them 2 days to respond, and the money order has been sent out as long, no emails, no anything, certainly not my order"

Hello touw.
It seems that you and some others on the board do not realize the most whistle sales company are a small business. Maybe the owner and one or two employees. There is no huge bank of computer with people sitting there waiting to take orders. Most small business owners put in 100 plus hours a week and grab a day off when it is possible and that's usually every couple of weeks. They have families and lives and often when the business is young they are doing something else to supplement their income.
Please in the future when dealing with a small business bare in mind that they are just that.
Now you could always buy from a Mega Business and find out that they have that big order department but just can never ship you the right product at 3 times the cost.

littlejohngael · Post by **littlejohngael** » Wed Feb 26, 2003 8:59 am

Deep breaths, Touw, deep breaths. That's what I recommend. I ordered my Kerry Low D from The Whistle Shop and was on pins and needles with excitement waiting for it. Turns out it wasn't in stock, and I had to wait an extra couple of days.

But let me tell you, the wait made it all the sweeter. When I finally held that whistle in my hands, all memory of the wait just disappeared.

It'll happen, friend. It'll happen. (-;

Little John

Jack · Post by **Jack** » Wed Feb 26, 2003 2:39 pm

goesto11 · Post by **goesto11** » Wed Feb 26, 2003 2:54 pm

touw, I have one suggestion for you: decaf

John Mac

Damien · Post by **Damien** » Wed Feb 26, 2003 4:05 pm

heh, you haven't worked with that many LARGE businesses have you? ever tried e-mailing sony? dell? yeah. i think the last time i e-mailed sony, it took them 2 weeks to send me a response. (other than the automated one which has no relevance).

have a little patience. i got an e-mail from theWhistleShop on a sunday. i have respect for anyone who works on sunday, hehe. it took him like 1 day to confirm my order and another to ship it. very speedy considering it's a small business. my apple powerbook on the other hand took 4 days to b e confirmed and 4 more days to be shipped.

also, make sure to have a very informative subject to your e-mails. if i was running a business, i'd throw out any e-mails that didn't have an item number or other descriptive subject matter

<font size=-1>[ This Message was edited by: Damien on 2003-02-26 17:06 ]</font>

Jack · Post by **Jack** » Wed Feb 26, 2003 7:48 pm

Whistlin'Dixie · Post by **Whistlin'Dixie** » Wed Feb 26, 2003 7:57 pm

I love the Whistle Shop, and Thom has promptly answered each and every one of my e-mails and orders. In fact, it's amazing that he can do that, I think.
Love the Coffee picture!

Mary

McHaffie · Post by **McHaffie** » Wed Feb 26, 2003 9:01 pm

One thing you might consider is the fact that e-mail is no more reliable than the US Post Office. Things can happen, and although it may seem like 'everything else works just fine!!!', it could be that he didn't get the email, or it didn't show up as new mail, or even an accidental deletion....

Lot's of possiblities. You might just send him another email politely stating that you just wanted to make sure he got your first one or something.

I dunno, but I've never heard anything bad about the man. Ever.

Hope it all works out. I'm sure it will.

Take care,
John

Mike J · Post by **Mike J** » Wed Feb 26, 2003 9:52 pm

On 2003-02-26 15:39, touw wrote:
It seems that you and some others on the board do not realize the most whistle sales company are a small business. Maybe the owner and one or two employees.
That doesn't matter. If you have 5,000 employees or 1, and your business is online, you should be able to respond to online queries quickly. That's called good business practice. If not, your business looses money and future customers. It's as simple as that.

Mike J · Post by **Mike J** » Wed Feb 26, 2003 9:56 pm

Sorry about the previous post. I had type up a number of comments supporting touw's views on customer service in general. I entered the wrong post password. After reentering it and submitting I discovered all of my comments were gone.

Conley · Post by **Conley** » Wed Feb 26, 2003 10:58 pm

I made an order to The Whistle Shop just last Saturday. On Monday, I received an e-mail saying they got my Paypal notice, but no order and would I please just e-mail what I wanted and they would send it asap. I e-mailed the order this afternoon and received a reply early this evening.

I don't know how the order got lost, it was probably something I did (or didn't do), but they've been quite nice, not to mention prompt, about the whole thing.

Bert · Post by **Bert** » Thu Feb 27, 2003 7:51 am

Two months and $500 later, I am an extremely pleased Whistleshop customer. I've tried others, but Thom DOES offer the best customer service out there.

Vinny · Post by **Vinny** » Thu Feb 27, 2003 9:42 am

All I can say is Ditto ditto ditto . . .

Thom is a good guy and runs his business very well. Nobody's perfect though and problems will arise. But I think you'll find that Thom will come through and make it right. Excellent service is the rule with the Whistle Shop not the exception.

Hang in there!

Vinny

_________________
"Grace . . . It travels outside of Karma."
- Bono -

<font size=-1>[ This Message was edited by: Vinny on 2003-02-27 10:43 ]</font>

Bala · Post by **Bala** » Thu Feb 27, 2003 10:27 am

Same here.
I just placed another order last week. All is smooth so far. The Whistle Shop rules!