Hi! I was informed about this thread about our products so thought I'd put our perspective here for you to consider :
We have actually sold thousands of our flutes worldwide but interesting the rare problem case seems to be highlighted here which is why I am writing here to clarify this situation. Fortunately the fact that we refunded the buyer in full including shipping (no other seller will usually refund original shipping that too international, and will only refund instrument cost as per standard practise - that too on return of instrument at buyer's cost). Fortunately this info was added to this buyer which should perhaps give you an indication of how seriously we value our customers and our reputation. You will appreciate that it certainly wont be profitable for any company to sell and refund in such a manner as a business model.
As for our flutes themselves, in actuality we have had innumerable satisfied customers who find the value for money proposition provided by us the best around (does not mean we claim to have the best or high quality finish - since our pricing is actually 5-10 times lower than the cheapest other decent instruments to allow for distributor margins). Hence since we are essentially focussed on low cost, unmatched value and since our instruments are all hand made (not factory made) we do have the occasional glitch

which you will note that we make sure we take care of as vouched for by our buyer.
The reason most of you wont know of our products or brand is because we sell our small range of woodwinds as white labeled products online i.e. unbranded instruments since we otherwise selling most of our production under our distributors brands offline. Unfortunately i cannot give you these name/ brands due to secrecy issues and non-interference with our importers businesses. However I would like to add that the only other company mentioned in this thread namely `Lark in the morning' do make all their purchases from India from our company with their otherwise rather good reputation (they however dont deal in our woodwind range). The point being that we do make decent products and supply our products to a few highly reputed distributors worldwide. However our production for woodwind is very small and most of our production is sold to importers/wholesalers often in exclusive contract manufacturing/buy back basis. For eg. we have so far been distributing our woodwinds (including a item that cannot be mentioned here nor offered elsewhere due to our exclusivity agreement with that particular importer) via one company in Holland in bulk - we are however now looking for additional region specific distributors in other countries now that we have added additional capacity of woodwinds recently.
Lastly we are the `only' company from India with these value for money products and since we are selling them unbranded at most times, we are now finding copies of our products around the place which are actually quite shoddy so do consider this to be a caveat to our Indian (not Pakistani) flutes, etc.
So in a nutshell do consider our instruments only if you are looking for a value for money, low cost option for otherwise expensive instruments and hence be ready to accept (in comparision to well established branded products) relatively rough finishing (particularly the chrome plating and finish of our keys) the rare and occasional glitch. However our instruments themselves are considered quite good and are all guaranteed (as testified by this buyer) against all defects since they play beautifully, dont leak air and are in tune with themselves. Also these generic points that hold our quality back can be easily addressed with price if there are people who are willing to pay a little more for the better finish while hunting for bargains or cheap imports that provide great value - only in large, regular wholesale quantities since we dont intend to compete with our importers and will only continue to sell the current product and quality on bargain online forums like ebay.
We have over 700 artisans that have been handpicked over the years working exclusively for our company all over India due to which we happen to be one of India's top 3 (and the only woodwind) manufacturer exporter of brass, woodwind and ethnic Indian instruments worldwide.
Thank you for your time and attention and I do hope to have more opinions from you all so that we can continue to improve ourselves and our products.
More info on our products is available at
www.synergyhouse.net
Distributor/wholesaler enquiries to be sent to
ceo@synergyhouse.net