Great whistles. Great prices. So so customer service skills?

[gerardo1000]

I live in the United States and during the past 10 years I had several opportunities to purchase a low D whistle from Kerry whistles. Just recently, a Chieftain V5 and an Optima, both still in the middle of their journey to my address in US.
Kerry whistles have a stellar reputation. However, based on my (very) personal experience, I can say that the few times I contacted the company for questions or assistance, I got either no response at all or I did receive super telegraphic answers. Maybe an added grain of customer service skills would not spoil the party ! :)
You may have had different experiences, comments are welcome.

[Andro]

Often the case with small one or two man businesses. They are too busy making great instruments. Don't be too hard on them.

[fatmac]

Yes, as above, they are crafts people, not salesmen.

[ytliek]

I haven't dealt with Kerry Whistles in a while but always had good service. Craftsmen have their little interruptions in life as everyone else, sickness, relocation, or vacation/holiday time and family issues.

[Tyghress]

Try Musique Morneaux <wink> I can guarantee great customer service!