Taking no pride in one's work
Posted: Tue Oct 24, 2017 4:07 pm
/rant mode
I got an email today wondering whether I'd gotten to a sample someone sent awhile back. No, I hadn't received it yet, should I have? Yes, it was delivered two weeks ago, my buddy sent me the tracking info. So I call the receiving room. I knew I was in trouble when the guy on the other end asked me to repeat the number, then repeated it back to me. No, they have no record of it. I say it was signed for by so-and-so two weeks ago. Yes, he works in the receiving room, would I mind being put on hold. I'm cut off, but do hear back about five minutes later, yes, they did receive the package, no idea what happened to it. It will take some time.
Now, all package tracking at work is 100% electronic, so if he's verified that they did receive the package, he knows exactly what happened to it. But an hour-plus later, I hear back that, yes, they did deliver it to somebody in another building. I figured that maybe my buddy had put the wrong address or something, so I go over to the office it had been delivered to. Nope, no package there, couldn't imagine why they'd say my package had been delivered to that location. I showed the signature, which belonged to the occupant of that office. Geez, that was a couple of weeks ago, no idea what could have happened to a package in that time. I'm getting a bit agitated, and this person finally says, well, maybe it had been delivered to another office and she just signed for it. So we stroll down the hall to a couple other offices with packages in them, and lo and behold, there's my package. Which had been sitting there for two weeks.
There were three screwups that I can think of that had to happen for this to go this wrong. It had my mail stop, my building, and my mailstop's room #, all of which were different from where it was delivered. So shipping and receiving screwed up royally. But they handle several hundred packages a day; I can see how one falls through the cracks now and then. (The guy on the phone still gave me the runaround, though.) The person it was delivered to saw that it didn't belong in her office (the tracking says which office it was delivered to in addition to who signed for it), but instead of calling me, just took it to another office it didn't belong in. And then in its final resting place, it sat for two weeks and that person didn't get in touch either, although s/he must have noticed that there was a package addressed to someone in another building sitting on the desk.
This is the third time this has happened to me in the last few years -- a package goes to the wrong place, it takes me some time to realize it (I don't always know when someone is sending me something), and the person who gets the errant package takes no action whatsoever. I can't tell whether it's apathy, stupidity, passing the buck, or what. But it bothers the s4!t out of me.
/rant mode off
I got an email today wondering whether I'd gotten to a sample someone sent awhile back. No, I hadn't received it yet, should I have? Yes, it was delivered two weeks ago, my buddy sent me the tracking info. So I call the receiving room. I knew I was in trouble when the guy on the other end asked me to repeat the number, then repeated it back to me. No, they have no record of it. I say it was signed for by so-and-so two weeks ago. Yes, he works in the receiving room, would I mind being put on hold. I'm cut off, but do hear back about five minutes later, yes, they did receive the package, no idea what happened to it. It will take some time.
Now, all package tracking at work is 100% electronic, so if he's verified that they did receive the package, he knows exactly what happened to it. But an hour-plus later, I hear back that, yes, they did deliver it to somebody in another building. I figured that maybe my buddy had put the wrong address or something, so I go over to the office it had been delivered to. Nope, no package there, couldn't imagine why they'd say my package had been delivered to that location. I showed the signature, which belonged to the occupant of that office. Geez, that was a couple of weeks ago, no idea what could have happened to a package in that time. I'm getting a bit agitated, and this person finally says, well, maybe it had been delivered to another office and she just signed for it. So we stroll down the hall to a couple other offices with packages in them, and lo and behold, there's my package. Which had been sitting there for two weeks.
There were three screwups that I can think of that had to happen for this to go this wrong. It had my mail stop, my building, and my mailstop's room #, all of which were different from where it was delivered. So shipping and receiving screwed up royally. But they handle several hundred packages a day; I can see how one falls through the cracks now and then. (The guy on the phone still gave me the runaround, though.) The person it was delivered to saw that it didn't belong in her office (the tracking says which office it was delivered to in addition to who signed for it), but instead of calling me, just took it to another office it didn't belong in. And then in its final resting place, it sat for two weeks and that person didn't get in touch either, although s/he must have noticed that there was a package addressed to someone in another building sitting on the desk.
This is the third time this has happened to me in the last few years -- a package goes to the wrong place, it takes me some time to realize it (I don't always know when someone is sending me something), and the person who gets the errant package takes no action whatsoever. I can't tell whether it's apathy, stupidity, passing the buck, or what. But it bothers the s4!t out of me.
/rant mode off