Whistling Pops wrote:
Whistling Pops wrote:
I received an email today promising it will be mailed soon.. FINALLY!!!!
I guess I don't know the definition of soon.
It takes 5 minutes or less to put the whistle in a box and attach shipping label. Three weeks seems to be plenty of time to box and send a whistle.
I think I will need to make this a multipart answer and I need to ask a question so that I can resolve some issues.
I am very sorry that anyone ever emails me and does not get an answer. I try my best to always answer every email that I receive. One of the difficulties with message boards is that Avatars are not very helpful in assisting me to find who the person is that is having a problem so that I can resolve it. I just spent about 15 minutes trying to search to find a clue, but have been unsuccessful so far.
I wonder if Whistling Pops would email me today at email@example.com
and let me know who they are and I will make sure that this gets resolved. I just looked through orders going back to mid March on my orders confirmation emails and did not find an order for an E whistle. Perhaps I missed it, or it was made through an email to begin with, I cannot say.
I do apologize for not getting instruments out quickly. I endeavor to ship them as fast as possible. Perhaps I should clarify what it means for a whistle to be "in stock" so that it is clearer to my customers. I make whistles in batches and there are many steps in the process of making a batch of them. I complete instruments right up the the final checkout and the necessary tweaking that goes with that right before they are shipped and also the final polishing and final examination that I do on every instrument. Some whistles will need only a quick check and a small tweak and out they go and others may need more attention. I hand craft every instrument and if a whistle does not ship immediately, I will recycle it through after it sets in shipping for more than a week or so to make sure that nothing has occurred in appearance or the way the instrument plays before it goes out to the customer. The result is that I finish whistles, usually the same day or the day before they are shipped. If I have them in stock, the process is very quick and efficient and that means that normally they can be shipped within one or two days from receipt of the order.
There are circumstances, however, that may delay shipping. A circumstance occurred recently. My daughter, who is a lieutenant in the US Army shipped out for Afghanistan on April 10 and will be gone a year. For the previous 3 weeks, she has been home and my wife and I have tried to spend as much time with her as possible. It is a very busy time and orders pile in very fast right now, and I have struggled to try to keep up with the demand and also give time to family. The results are that shipping times have stretched out, and we have not been able to ship as fast, falling behind a couple of weeks lately.
On April 12, I believe it was, my mdburke@burkewhistles webmail account was hacked and the hacker started sending out emails to the people that were in that account.
I immediately started getting emails from customers informing me of this and I instantly acted to contact my webmaster and we changed the passwords and I deleted all information on that web account to prevent anything else from going out from it. I have from this time kept the emails stored on the webmail page small, and the password has been changed to something very difficult to hack.
I will say that we never ever kept anything secure on that web server that provided email, so no secure information was ever compromised.
I spent a whole day answering emails from customers assuring them that all was well and apologizing. This cost me a whole work day and two hours the next day. I had not ever had this happen before, but others that wrote me said that it had happened to them before. I hope that the steps that I have taken will prevent it from occurring again, but the web is a wonderful and also an ugly place at times with people who have no moral scruples doing whatever they can with no remorse.
This mess also, no doubt made me miss some messages in the maelstrom, though I tried to answer every email and continue to do so.
Please accept my apology if you have personally been inconvenienced by any of this and also I am trying my best to improve the quality of my instruments every day and that means that I obsess over every instrument more and more to push it to be better than the ones I made in the past. That is no problem for me, because I love what I do.
Please contact me Whistling Pops so we can make this right for you. I deeply appreciate your business and the business of all my customers.
All the best