For the record...

I sent a sound clip of my NR Chieftain Low E to Mr. Phil Hardy to demonstrate a problem I was having with it, particularly in the upper register. I had given it what I felt was a thorough cleaning but that did not rectify the problem. It sounded as if I was blowing more air than sound.
He acknowledged that he heard what I was talking about and requested I sent it in for evaluation.
So some 2 weeks ago, I sent it in. Since he is overseas I expected him to receive it after, what, some 7 days?
He sent me an email about a week ago, said he had checked it, removed some "smarf" (sp?), and was returning it to me.
I received the whistle today.

It now sounds absolutely magnificent with the Trade-mark™ Kerry Whistle quality I have come to expect from each of his products. It is now one of those whistles that I cant put down. I plan to spend the rest of the evening enjoying the music that comes from it (whether my audience of 2 cats and 2 dogs will feel the same is another matter)

Only once before had I felt a need to send a whistle in to be checked, and I got less than satisfactory results from the maker.
It is extremely satisfying to feel comfortable playing any of Phil Hardy's Kerry Whistles and equally as important to know that the Phil responds to concerns quickly and professionally.
Thanks again, Phil, you are great to do business with!

(I wonder if he ran it thru the dishwasher AKA kdmartinky??)

Swarf?

Best wishes,
Jerry

Sticky Whistle Airway Restricting Fungus

Well, yuck! Stewy, you should drip a little soapy solution through the mouthpiece each time you are finished playing. Or something.

But I'm glad it has been all fixed up. That is wonderful. I will note the good service you received.

Thank you Cynth™ for noting the fact that my whistle-playing rivals The Elephant Man's musical prowess...

How in the world do you manage to type?

Voice to text software, my friend. bosie two task sapphire...

Stewy Phil may have run it through the dishwasher....LOL I do agree that Phil is one of the best makers when it comes to customer services and backing his product.

I jsut got one of his Low Fs and I love it.

I got a Chieftain High D last March and I love it. Not only is it beautifully crafted, the sound has rich, velvety quality that I love. Phil rules.

Now that was funny.

I'll second that Phil is one of the very best makers to deal with, not that I have any bad experience from any other maker, but Phil is simply a wonderful man to deal with.

This is not the first time I've read someone praising Phil and his work. Each time it sounds like a press release. Or is it just me?

Well, Wanderer did a pretty thorough review of Phil's whistles.

Maybe there's something to it.

M

It's just you.

It seems to me that nearly any maker can be praised for his craftsmanship or service and any instrument recommended by a third party without someone making a snarky comment unless the maker is Phil Hardy.

There is a extended brouhaha on another thread where Phil recommended a clip on his website of an outstanding performance on a Susato. The thread was even entitled "Buy a SUSATO..." and he got attacked for self-promotion. I do not understand why this should be.

Roger